Welcome to the National Center for Victims of Crime

We are the nation's leading resource and advocacy organization for crime victims and those who serve them. Please join us as we forge a national commitment to help victims of crime rebuild their lives.

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Employment Opportunities


Current Openings

National Center Openings

VictimCONNECT Program Manager

The National Center for Victims of Crime is designing, implementing, and managing VictimCONNECT, an innovative national service aimed at bridging the gap between crime victims and the services available to help them recover. Combining a traditional telephone-based helpline with a web and online chat interface, VictimCONNECT will provide a single national comprehensive crime victim information, assistance and referral service. This service will customize and improve an existing victims’ assistance technology and leverage the National Center for Victims of Crime’s resources.

The Program Manager of the VictimCONNECT Helpline is responsible for the overall project management, policy development, and administration of this new service.

Duties and Responsibilities:

The Program Manager will provide quality crime victim services by:

  • Developing a training program and ensuring ongoing professional development for Victim Assistance Specialists who will staff the telephone and online chatting service.

  • Overseeing the development and writing of victim assistance materials and information used by Victim Assistance Specialists.

  • Supervising the hiring and training of Victim Assistance Specialists in consultation with the National Center executive and policy staff.

  • Ensuring the VictimCONNECT Helpline is sufficiently staffed from 8am to 11pm Eastern Time, Monday through Friday, and serving as a back-up during peak times and as required.

  • Monitoring service of Victims Assistance staff for timely, accurate, and appropriate responses to crime victims or professionals, and ensuring the service meets the required standards for victim service, safety, and privacy.

  • Along with the Deputy Manager, coordinating with software developers and National Center policy staff to customize, maintain, and continuously improve the VictimCONNECT phone and web interface, and working to update the victims assistance and referral database to ensure accurate and relevant referrals to local victim service providers and resources.

  • Coordinating with the National Center policy staff and programs to monitor and incorporate legal and policy developments in victimization nationwide, and to implement changes in best practices on safety and victim service.

  • Ensuring that all policy, training and technology development is focused all delivery of services to all crime victims, with special attention to underserved victim populations.

  • Managing VictimCONNECT financial data and reporting requirements including overseeing the VictimCONNECT budget, overseeing the compiling and analysis of data from a variety of sources to assist with service quality assurance and to comply with grant management and reporting.

  • Promoting VictimCONNECT by working with National Center public affairs staff to advertise VictimCONNECT to victim service providers, criminal justice practitioners and allied professionals as a both resource for the victims they serve and an opportunity for them to extend their own outreach to crime victims, and publicizing VictimCONNECT to victims of crime and the general public, particularly underserved populations.

The Program Manager of VictimCONNECT reports to the Project Director.

Qualifications Include:

  • Bachelor’s degree (significant work experience may be considered in lieu of degree).

  • Experience as a manager, acting manager, or supervisor of a helpline.

  • Minimum three years direct crime victim service or advocacy experience, including crisis intervention or counseling, or similar experience in providing services to crime victims in an allied field, such as social work, case management, crisis medical, or counseling.

  • Significant knowledge of crime victim issues and/or the civil and criminal justice systems.

  • Experience in volunteer or personnel recruitment and supervision.

  • Strong written, oral, and interpersonal communication skills.

  • Ability to respond to changing demands and to triage priorities.

  • Strong organization, project management, and budgeting skills.

  • Advanced degree in social work, criminology or related field is preferred.

  • Experience with database management is preferred.

  • Bilingual or multilingual language skills are preferred.

 

Details

Education Requirements: Bachelor’s degree (significant work experience may be considered in lieu of degree).

Languages needed: English, bilingual or multilingual language skills are preferred

Employment type: full time

Salary details: $63,000 - $68,000 per year

Benefits: Fringe Benefits include medical, dental, life and disability insurance, a retirement plan with matching contributions.

To apply, please send a cover letter addressing the responsibilities above, a resume, a writing sample and salary requirements to careers@ncvc.org.

 


VictimCONNECT Deputy Manager  of Data and Technology

The National Center for Victims of Crime is designing, implementing, and managing VictimCONNECT, an innovative national service aimed at bridging the gap between crime victims and the services available to help them recover. Combining a traditional telephone-based helpline with a web and online chat interface, VictimCONNECT will provide a single national comprehensive crime victim information, assistance and referral service. This service will customize and improve an existing victims’ assistance technology and leverage the National Center for Victims of Crime’s resources.

The Deputy Manager of the VictimCONNECT Helpline will share the day-to-day responsibility of running this new Helpline service with the Manager, with particular responsibility for the integrity and quality of the data and technology. The initial phase of the project, approximately nine months long, will be developing the software and database technology for an integrated telephone/web/online-chat advice and referral service that meets the required standards of service, safety, and privacy for victims. When the service goes live, the Deputy Manager will have primary responsibility for upgrading and maintaining the information and referral database and the telephone/web/online-chat platforms.

Duties and Responsibilities

The Deputy Manager will ensure quality crime victim services by:

  • Working with the software developers to customize existing software to create a quality user experience for all types of crime victims accessing the service.

  • Assisting the Program Manager to develop technology and data training, and ongoing professional development for the Victim Assistance Specialists who will staff the phone and web chat lines.

  • Assisting the Program Manager to manage scheduling of staff and ensuring the Helpline is sufficiently staffed.

  • Coordinating with software developers and national Center policy staff to maintain, update and continuously improve the VictimCONNECT database and web interface for accurate and relevant referrals to local resources and a high quality user experience.

  • Tracking, compiling and analyzing the telephone traffic, interactions, and performance of a national crime victim helpline that receives more than 3,000 telephone calls each month.

  • Developing reports to inform management of helpline trends and overall performance, responding to requests for information from other departments, and fulfilling various requirements of the grant that funds the project.

The Deputy Manager of VictimCONNECT reports to the Program Manager.

Qualifications Include:

  • Bachelor’s degree (significant work experience may be considered in lieu of degree).

  • Direct crime victim service provision or advocacy experience.

  • Strong organization, project and staff management skills.

  • Advanced degree in social work, criminology or related field is preferred.

  • Experience with databases and organizing data in Content Management Systems is preferred.

  • Ability to run reports from databases and organize resulting information is preferred.

  • Familiarity with SQL, HTML, CSS, and the ability to make database queries is highly preferred.

  • Bilingual or multilingual language skills are preferred.

Details

Education Requirements: Bachelor’s degree (significant work experience may be considered in lieu of degree).

Languages needed: English, bilingual or multilingual language skills are preferred

Employment type: full time

Salary details: $50,000 - $55,000 per year

Benefits: Fringe Benefits include medical, dental, life and disability insurance, a retirement plan with matching contributions.

To apply, please send a cover letter addressing the responsibilities above, a resume and salary requirements to careers@ncvc.org.


Openings with affiliate organizations:

There are no current openings

The National Center for Victims of Crime is a great place to work!

The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.

Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.

We offer comprehensive benefits to full-time employees, such as:
  • CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children 
  • 401(k)plan with generous 4% matching and 3% non-elective contributions 
  • Short-term and long-term disability insurance coverage 
  • Life and accidental death & dismemberment insurance coverage 
  • Flexible spending accounts for qualified medical and dependent care expenses 
  • Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses 
  • 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year 
  • 11 paid holidays per year 

The National Center for Victims of Crime is an equal opportunity employer.