Bilingual Victim Assistance Specialist, DC Victim Hotline
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The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Staff Accountant. The successful candidate and key member of the team is collaborative, demonstrates good judgement, attention to detail and is highly professional. This position is responsible for the day-to-day finance and administrative operations of the organization with focus on the timely monthly close of the books and the preparation of financial and grant reports.
- Transaction processing - payables and disbursements, receivables, receipts, and journal entries.
- Cash management – projecting and planning for future cash needs, monthly bank reconciliations.
- Timely period close – monthly and annual closes for the organization and at the conclusion of grant periods for individual grants.
- Payroll – time capture, leave accumulations, transmission to payroll vendor and verification.
- Assist CFO and program directors in developing budgets
- Preparation of documentation for annual audit, NICRA documentation, and IRS Form 990 under supervision of CFO.
- Financial, grant, and statutory reporting – compliance (periodic, ad hoc, statutory).
- Bachelor’s degree or equivalent.
- Accounting/Finance/Business coursework or degree desirable.
- Accounting and administration experience at a nonprofit organization.
- Knowledge of grants management, reporting and administration (specifically federal grants and an understanding of Uniform Guidance).
- Experience with payroll and accounting procedures.
- Outstanding organizational skills with exceptional attention to detail.
- Ability to maintain confidentiality of personnel and organizational information.
- Ability to identify and resolve problems in a timely manner and to gather and analyze information.
- Good judgment in determining and responding to the needs of the organization and the ability to work across all levels of management.
- Superior communication skills.
- Ability to prioritize and complete multiple tasks and high volume of work on deadline.
- Computer proficiency, particularly in Microsoft Excel, Word and accounting software.
- Eagerness to learn new tasks and assume new responsibilities.
Location: Washington, DC. Working from other locations or from home is not possible. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.
The National Center for Victims of Crime is an equal opportunity employer with an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.
No phone calls. Please email firstname.lastname@example.org with any questions
The DC Victim Hotline, operated by the National Center for Victims of Crime, combines a traditional telephone-based helpline with an innovative online chat and web-based information, assistance, and referral service. Victim Assistance Specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.
Individuals who work for the DC Victim Hotline are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.
Position Description: As a Victim Assistance Specialist, you will be the strength of the hotline and ensure that victims who contact us are supported, empowered, and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text hotline when crime victims reach out for support. You may also research best practices in helpline response and victim assistance programs in the District of Columbia and will be responsible for maintaining the Referral Directory. You may have the opportunity to collaborate on protocol, training, and external material creation. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, non-exempt, 40 hours per week position with alternative and late evening and weekend hours (9am-5:30pm, 10am-6:30pm, 10:30-7:00pm, 11:30-8pm).
- Effectively field helpline calls, texts and chats on the Victim Services online platform using prepared protocols and a victim centered, strengths based approach.
- Update and maintain internal and external Victim Services referral directories using Salesforce.
- Update protocols and resources based on victim needs and feedback with direction from the Deputy Program Manager.
- Assist program staff and subject matter experts within the National Center in research and creation of new protocols and resources based on needs of victims.
- Create topical materials to expand the knowledge of internal staff as well as the victim services field.
- Provide programmatic support to victim services leadership team as well as other National Center staff members as needed.
- Other duties as needed
- You are fluent in Spanish and English and are confident communicating in both languages verbally and in writing. You don’t have reservations about communicating in either language in a crisis situation.
- You care about providing exceptional service to victims of crime, demonstrating fairness and respect for all people.
- You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
- You are flexible, adaptable and comfortable with a changing and alternative schedule as the hotline grows.
- You think creatively and like to problem-solve under pressure.
- You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve.
- You have a passion for victim advocacy, human rights, and working with underserved communities and have some experience working with this population in a professional setting.
- You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
- You lead by example and work with others openly and honestly.
- You are great at multitasking and have the ability to stay organized with many competing priorities.
- You are comfortable using various forms of technology and databases simultaneously.
- You have the ability to thoroughly research a topic and train peers in a subject area.
- You show personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care.
- You have an incredibly positive and energetic attitude and value building a collaborative environment that fosters communication and partnership.
- You have a college degree or equivalent work experience.
- A criminal background check is required
- You will need to complete an initial probationary term contingent on training performance
- This is an FLSA non-exempt position
- Applications will be accepted on a rolling basis, and will remain posted until the position is filled
- The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:
- Must be able to remain in a stationary position 80% of the time.
- The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
- Regularly required to talk or hear.
- Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
- Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.
Benefits: Generous benefits are offered to full-time employees, including excellent health insurance, 401(k) matching plan, disability insurance, and life insurance.
Location: The position is located at our office in the Dupont Circle area of Washington, DC.
To apply for this position, please fill out the requested information here and attach a resume and cover letter addressing your interest and unique qualifications.
Any incomplete applications and applications without cover letters will not be considered.
The National Center for Victims of Crime is a great place to work!
The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.
Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.
We offer comprehensive benefits to full-time employees, such as:
- CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children
- 401(k)plan with generous 4% matching and 3% non-elective contributions
- Short-term and long-term disability insurance coverage
- Life and accidental death & dismemberment insurance coverage
- Flexible spending accounts for qualified medical and dependent care expenses
- Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses
- 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year
- 11 paid holidays per year
The National Center for Victims of Crime is an equal opportunity employer.
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