VictimCONNECT Deputy Manager of Data and Technology
The National Center for Victims of Crime is designing, implementing, and managing VictimCONNECT, an innovative national service aimed at bridging the gap between crime victims and the services available to help them recover. Combining a traditional telephone-based helpline with a web and online chat interface, VictimCONNECT will provide a single national comprehensive crime victim information, assistance and referral service. This service will customize and improve an existing victims’ assistance technology and leverage the National Center for Victims of Crime’s resources.
The Deputy Manager of the VictimCONNECT Helpline will share the day-to-day responsibility of running this new Helpline service with the Manager, with particular responsibility for the integrity and quality of the data and technology. The initial phase of the project, approximately nine months long, will be developing the software and database technology for an integrated telephone/web/online-chat advice and referral service that meets the required standards of service, safety, and privacy for victims. When the service goes live, the Deputy Manager will have primary responsibility for upgrading and maintaining the information and referral database and the telephone/web/online-chat platforms.
Duties and Responsibilities
The Deputy Manager will ensure quality crime victim services by:
- Working with the software developers to customize existing software to create a quality user experience for all types of crime victims accessing the service.
- Assisting the Program Manager to develop technology and data training, and ongoing professional development for the Victim Assistance Specialists who will staff the phone and web chat lines.
- Assisting the Program Manager to manage scheduling of staff and ensuring the Helpline is sufficiently staffed.
- Coordinating with software developers and national Center policy staff to maintain, update and continuously improve the VictimCONNECT database and web interface for accurate and relevant referrals to local resources and a high quality user experience.
- Tracking, compiling and analyzing the telephone traffic, interactions, and performance of a national crime victim helpline that receives more than 3,000 telephone calls each month.
- Developing reports to inform management of helpline trends and overall performance, responding to requests for information from other departments, and fulfilling various requirements of the grant that funds the project.
The Deputy Manager of VictimCONNECT reports to the Program Manager.
- Bachelor’s degree (significant work experience may be considered in lieu of degree).
- Direct crime victim service provision or advocacy experience.
- Strong organization, project and staff management skills.
- Advanced degree in social work, criminology or related field is preferred.
- Experience with databases and organizing data in Content Management Systems is preferred.
- Ability to run reports from databases and organize resulting information is preferred.
- Familiarity with SQL, HTML, CSS, and the ability to make database queries is highly preferred.
- Bilingual or multilingual language skills are preferred.
Education Requirements: Bachelor’s degree (significant work experience may be considered in lieu of degree).
Languages needed: English, bilingual or multilingual language skills are preferred
Employment type: full time
Salary details: $50,000 - $55,000 per year
Benefits: Fringe Benefits include medical, dental, life and disability insurance, a retirement plan with matching contributions.
To apply, please send a cover letter addressing the responsibilities above, a resume and salary requirements to email@example.com.
There are no current openings
The National Center for Victims of Crime is a great place to work!
The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.
Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.
We offer comprehensive benefits to full-time employees, such as:
- CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children
- 401(k)plan with generous 4% matching and 3% non-elective contributions
- Short-term and long-term disability insurance coverage
- Life and accidental death & dismemberment insurance coverage
- Flexible spending accounts for qualified medical and dependent care expenses
- Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses
- 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year
- 11 paid holidays per year
The National Center for Victims of Crime is an equal opportunity employer.