Bilingual Victim Assistance Specialist - DC Victim Services Hotline
The National Center for Victims of Crime plays a prominent role in local and national crime victim advocacy. The organization advocates for stronger rights, protections and services for crime victims; provides education, training and evaluation; and serves as a trusted source for current information on victims’ rights.
The DC Victim Services Hotline, operated by the National Center for Victims of Crime, combines a traditional telephone-based hotline with an innovative online chat, text and web-based information and referral service that operates 24 hours a day, 7 days a week. Victim assistance specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.
Position Description: As a bilingual victim assistance specialist, on the DC Victim Services Hotline, you will be the strength of the hotline and ensure that victims who contact us are supported, empowered and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text hotlines when crime victims reach out for support. You will assist with the development of Washington, DC based protocols, training and external materials and help maintain the DC referral directory. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, 40 hours/5 days per week position. Schedules may rotate between 8am-4pm and 1pm-9pm, Sunday - Saturday. This position will also require some holiday and overnight coverage.
- Effectively field hotline calls, texts and chats on the DC Victim Services Hotline online platform using prepared protocols and a victim centered, strengths based approach.
- Update protocols and resources based on victim needs and feedback with direction from the lead victim assistance specialist.
- Help create topical materials to expand the knowledge of internal staff as well as the victim services field.
- Update and maintain internal and external referral directories using Salesforce CRM.
- Provide programmatic support to program director and deputy program manager, as well as other National Center staff members as needed.
- Provide all of the above listed responsibilities in both Spanish and English
- Other duties as needed
- You are fluent in Spanish and English and are confident communicating in both languages verbally and in writing. You don’t have reservations about communicating in either language in a crisis situation.
- You are an excellent communicator on the phone, by chat, in person, and in writing
- You are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
- You have a passion for victim advocacy and human rights, and have familiarity with the DC victim services landscape.
- You are flexible, adaptable and comfortable with a changing and alternative schedule during the first year as the hotline grows.
- You think creatively and like to problem-solve under pressure.
- You value professionalism and enjoy working both individually and in a team setting.
- You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
- You are great at multitasking and have the ability to stay organized with many competing priorities.
- You are comfortable using various forms of technology and databases simultaneously.
- You have the ability to thoroughly research a topic and train peers in a subject area.
- You have established methods of self-care and ability to show resiliency when dealing with a sensitive subject.
- You have an incredibly positive, energetic and collaborative attitude.
- You have some college or equivalent work experience.
- You will be asked to provide three references prior to hire. We will not contact anyone without speaking to you first.
- You will go through a criminal background check
- You will need to complete an initial probationary term contingent on training performance
- This is an FLSA exempt position
Start Date: You must be available to start on September 8, 2015.
Salary: The starting salary is $40,000 per year, based on experience and qualifications.
Benefits: Generous benefits are offered to full-time employees, including excellent health insurance, 401(k) matching plan, disability insurance and life insurance. Please see more details below.
Location: The position is located in our office in the Dupont Circle area of Washington, DC.
Application Instructions: Applications will only be accepted in the online application system on the National Center for Victims of Crime website. Applications must include a cover letter that specifically addresses your qualifications as they relate to this particular position, as well as a CV or resume.
The National Center for Victims of Crime is an equal opportunity employer and values diversity in experience and background. We are committed to fostering a culture of inclusion and encourage all applicants to apply.
The National Center for Victims of Crime is a great place to work!
The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.
Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.
We offer comprehensive benefits to full-time employees, such as:
- CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children
- 401(k)plan with generous 4% matching and 3% non-elective contributions
- Short-term and long-term disability insurance coverage
- Life and accidental death & dismemberment insurance coverage
- Flexible spending accounts for qualified medical and dependent care expenses
- Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses
- 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year
- 11 paid holidays per year
The National Center for Victims of Crime is an equal opportunity employer.